Monday, 16 June 2014

Facebook

Hi Everyone,

This evening I found the long lost 'other' private message inbox on my Facebook. As I usually access Facebook through my phone I had never noticed this option before.

I had hundreds of messages from people I have never met asking me for skin advice. Hundreds. I also have hundreds of people sitting in the 'friend request' file. I was a tad shocked.

While I'm very grateful (really really grateful) for the success the blog has brought, I literally, physically, cannot possibly reply to everyone. I really don't want to turn off the ability to message me as it may mean I miss out on people I know IRL. My Facebook is the only thing I keep completely private - and for obvious reasons. It's full of pictures of my family/friends etc - people who have a right to privacy as much as I do. It's set to completely private and I really don't want to have to make it a blind find. I don't have a blog Facebook page either - just to save confusion (also - I've never understood how people have the time to have a page about a blog...? I digress.).

Please don't expect an answer if you sent me a message - some of them are over 3 years old so I imagine you've already assumed that's the case, but just to clarify!

I am still receiving countless emails weekly as well as comments/questions on here, YouTube, Instagram, twitter - anywhere really - and I'm only one person. Most of them start with 'I know you say you don't have time to answer but...' and then I immediately feel guilty and stressed, because I don't. If I see it and I'm stuck on the tube etc or have a few mins I will always answer whatever/whenever I can.

If you need advice the best thing to do is grab me at an event, or in a car park if need be (waves to PPP) or in a department store, or Whole Foods *waves* - or in a loo (please let me wash my hands first?). All of these have happened this last month. :)

Please don't think I'm complaining - like I said - I'm very grateful - I love meeting readers - love it - but this is not my job - yet - and my time is limited.

Thank you for reading and for your continuing support.

24 comments:

  1. yeah, you keep saying you don't have time, and people still keep ignoring you. it's tough when someone is struggling with a skincare challenge and knows you're the person who can help, but we need to respect your wishes and time. i enjoy the blog and twitter a ton! thanks for making time--not individualized to ME, but to certain skin issues and types? absolutely, and that's invaluable. thank you! come to New York City for an appearance so we can stop you on the street here! :)

    ReplyDelete
  2. I actually saw you outside whole foods a couple of Saturdays ago but didn't want to grab you as you were with your Mum (I think) and didn't want to interrupt!

    ReplyDelete
  3. My GOD. Caroline you are wonderful, i have learnt ALOT from you and knowing full well that I have never met or spoken to you please allow me say this...
    It is the HEIGHT of rudeness to constantly bombard someone with comments masquerading as messages, full of questions, started off with 'i know you don't have time, but being an orphan with no home and 30 p to my name I was wondering if you could list [all facial products possible under the sun] for [various skin types] in [very specific budget]. ok, love you bye' = please write down everything i will ever need to know about my skin.

    If caroline was a woefully incompetent blogger with a scarcity of helpful posts and no day job I could begin to understand why people might find the need to do this, but the fact is she isn't. She writes with clarity, insightful explanations and covers topics fairly comprehensively (FYI they're called CHEAT SHEETS). Therefore, this makes you people come off as lazy, ungrateful sods. Ever bothered to read throughout the 400 + comments she used to do in her weekly clinics? I can guarantee a lot of people have the same problems as you (please stop trying to pretend you're the first person ever to have a spot).
    For those with short simple specific questions that haven't been covered before, by all means, crack on.

    Do yourself a favour. READ. Stop harassing the poor women and be grateful she tries to do the amazing things that she does for no other apparent reason than she cares.
    Caroline, you the WOMAN. Bless your patience and hard work and please don't ever feel bad because you can't help the majority of people who can't be arsed to look at all the work you've already done.

    ReplyDelete
    Replies
    1. Sitting reading this post with early morning cuppa in hand formulating a comment in my head, I get to the comments and find that you have said it all for me, well done. I would add that the search facility works well on Caroline's blog and I often use it with great success to check on a product or a condition.

      Delete
    2. *round of applause* wonderful response!

      Caroline - you are the dog's goolies (that's a very good thing for those who just read that and aren't quite sure). You and your blog are bloody amazing and I thank every Deity doing business at the moment for it.

      You rock girlfriend. End of.

      Delete
    3. What she said!!!

      Love your blog & you really have made a huge difference to my skin and then in turn my confidence. Thank you x

      Delete
    4. AMAZINGLY well put Anon, thank you.

      I was lucky enough to get a hallowed consultation earlier this year, which thanks to my new-found love of not treating my skin like a bin has simply led to more questions, all of which have been answered brilliantly by using the cheat sheets and the search function on the website. This is a wonderful resource and we're lucky to have it. Thank you so much for writing, and in such a funny no-nonsense way.

      Delete
  4. You are great Caroline. Full stop. No need to apologise!
    Just wondering, if we do see you, how should we approach you? "Hey, are you Caroline Hirons? I have this problem... bla bla" sounds a bit odd.. :)

    ReplyDelete
    Replies
    1. LOL another question...

      Delete
    2. question police

      Delete
  5. Caroline,

    I love your blog and have learned SO much about caring for my skin. I think the answer to any question about skin can be found by poking around your blog. I especially like the 'guides' so much good info there. No apologies necessary, even if it were your full-time job I hardly think there would be enough time in the day for personal responses. Just keep the recommendations and guides coming.

    Nora

    ReplyDelete
  6. I can help you Mrs Hirons ! I will be your assistent managing a special email account for readers' questions and then redirecting them to you. Let me know if you are interested :)

    ReplyDelete
  7. I can help you Mrs Hirons ! I can become your volunteer assistant managing a special email account for readers' questions and then forward them to you. Let me know if you are interested. x

    ReplyDelete
  8. What you need is an assistant to take care of all of the little pesky details. I hereby volunteer. Of course the whole transatlantic thing could be an issue....

    Kate in Los Altos

    ReplyDelete
  9. Thanks for replying back to my question on YouTube Caroline : )

    By the way I'm not sure if I can rotate a choice of exfoliating toners because so many of them still have alcohol or alcohol Denat. And I'm allergic to alcohol Denat. and to witch hazel in toners because as a teenager when I had moderate acne the alcohol Denat and the plain old witch hazel in toners made my acne stand out all erect like a bunch of hard nipples for some reason. My self esteem back then took a lot of batterings!

    So at the moment I think I should only use BR P50 1970.

    ReplyDelete
  10. of course you don't have time! i don't think any would x
    http://my--socalledlife.blogspot.com.es/

    ReplyDelete
  11. I recently discovered this blog and have picked up loads of interesting tips and recommendations. It's also made me feel more confident about skincare, which is something of a miracle to be honest. So I'm HUGELY grateful to Caroline for her wealth of fantastic advice. My bathroom is now a veritable shrine to Emma Hardie and flannels, having ceremonially burned my foaming cleansers and muslin cloths (well, I was tempted to). It has made a real difference - however my middle aged but very oily, generally angsty kind of skin is still not as good as I'd like. I would LOVE a consultation with Caroline but realise that is probably about as likely as a date with George Clooney. So I was wondering if any of the readers of this blog have any suggestions for where I could get a good skin consultation with a brand-independent consultant. Does such a think exist? Ideally in the Manchester area but happy to travel. Also happy to pay!

    ReplyDelete
    Replies
    1. Don't know around Manchester well dear but in London I enquired about where to buy Biologique Recherche skin care and a spa called EF Medi Spa that has three locations in London sells that brand. Of course after I called that spa they put me on their email list and they sent an email about complimentary freebie (or discounted?) facials and other services going on this Wednesday or this Thursday for one afternoon only.

      Delete
  12. I'd love a skin consult too, but can only see ones that are tied to a particular brand. Any recs for Glasgow or surrounding areas?

    ReplyDelete
  13. Thank you so much for all your cheat sheets and other posts Caroline : ) Since I've been following your cheat sheet called 'Routines' my oily, acne prone and sensitive skin has smoothed out and calmed down and my pimples and even my several months old horrible itchy rash located only on my face have both flattened out, some parts of my cheeks where I have horrible large pores or 'ice pick' old scarring have shrunk considerably and inside and right by the crevices at the base of my nose where I have blackheads, they have been loosening up considerably and I was able to squeeze them out most of them to get rid of them.

    Bless you Caroline! I still need to see an aesthetician/facialist about extraction of blackheads and whiteheads that will pop up in the future eventually because I'm scared to buy an extraction tool to extract them myself as I'm very clumsy and heavy-handed and I'll scar up my face worse than the old acne scars I already have now! LOL

    ReplyDelete
  14. I am SO BEYOND HAPPY that my eyes have seen this post. The last paragraph struck something inside me that I really needed.

    Thank you for being fucking amazeballs!

    -D

    ReplyDelete
  15. I feel like I'd be uncomfortable if someone approached me. However, I'm a new follower. Heard the advice is amazing. Cannot wait to check out more posts! xo

    ReplyDelete

Follow this blog with bloglovin

Follow on Bloglovin
Related Posts with Thumbnails