Sunday, 4 January 2015

Grown Alchemist Hydra-Restore Cream Cleanser - and a rant


Followers of my Instagram will have seen the below picture last week showing my face immediately after cleansing with the above product. I had high hopes for Grown Alchemist - and in fairness to them, I have only used this product so far, and this result won't stop me using the rest of the range - BUT: the cleanser above gave me a reaction quite unlike one I've had in a long, long time.  
I can only assume it is one of the essential oils - probably balsam? However unless I take further allergy tests it will prove hard to find out - and this is the reason I'm writing this post - which is not in any way to bash a brand, not my style - more to make a point that it is possible for anyone to be allergic/unsuited to anything

No filter, just reddened, burning hot skin.

Having said all of that, upon doing research for this post it does kind of grate that the brand talks about its range as if it's the second coming of an organic Jesus and yet - not only doesn't publish the full ingredients listing on their site, claims to be safe and free from 'harmful chemical ingredients'. See their own page for yourself: grownalchemist.com/philosophy

This is what is in the product according to Grown Alchemist's site:

'Active ingredientsOLIVE LEAF EXTRACT, A POWERFUL ANTIOXIDANT AND TONIC, HELPS SLOW THE VISIBLE SIGNS OF AGE LINES WHILE SOOTHING, HYDRATING AND FIRMING THE SKINS APPEARANCE. B VITAMIN NOTICEABLY REDUCES PORE SIZE, ASTRINGENT YARROW EXTRACTS AND TRACE ELEMENT ZINC ASSIST TO VISIBLY TONE, FIRM, AND ENERGISE THE SKIN GIVING A NATURAL RADIANCE TO THE COMPLEXION. POLYSACCARIDES AND FUCOIDANS FROM RED SEAWEED PROVIDE LASTING HYDRATION AND VISIBLY EVEN OUT SKIN TONE. PLANTAGO EXTRACTAND BETA-GLUCAN FROM OAT SOOTHE AND THOROUGHLY CLEANSE THE SKIN LEAVING FACIAL SKIN LOOKING BEAUTIFULLY HEALTHY.'


Right. Thanks for that. I was actually looking for ingredients. (If you can actually find the entire list of ingredients on their site, please do let me know, but you have better eyes than me.)

This is what is actually in the product (thanks to Space NK's site):

ALOE BARBADENSIS (ALOE VERA) LEAF EXTRACT, AQUA (PURIFIED WATER), CAMELLIA OLEIFERA (CAMELLIA) SEED OIL, CETEARYL OLIVATE (AND) SORBITAN OLIVATE (PLANT), CETYL ALCOHOL (PLANT), OLEA EUROPAEA (OLIVE) LEAF EXTRACT, BENZYL ALCOHOL (PLANT), PLANTAGO LANCEOLATA (PLANTAIN) LEAF EXTRACT, CITRUS SINENSIS (SWEET ORANGE) PEEL OIL EXPRESSED, SODIUM DEHYDROACETATE (ORGANIC LISTED), XANTHAN GUM (POLYSACCHARIDE), LACTIC ACID (PLANT), CANANGA ODORATA (YLANG YLANG) FLOWER OIL, TOCOPHEROL (PLANT), MYROXYLON PEREIRAE (PERU BALSAM) OIL, ACHILLEA MILLEFOLIUM (YARROW) EXTRACT, AVENA SATIVA (OAT) KERNEL EXTRACT, ZINC OXIDE (MINERAL), POGOSTEMON CABLIN (PATCHOULI) LEAF OIL SANTALUM SPICATA (SANDALWOOD) WOOD OIL, NIACINAMIDE (VITAMIN B3), ALGAE (FUCUS) EXTRACT, CITRUS PARADISI (GRAPEFRUIT) PEEL OIL, LINALOOL (PLANT), LIMONENE (PLANT), BENZYL SALICYLATE (PLANT) FARNESOL (PLANT), BENZYL BENZOATE (PLANT).

First of all, if you're that proud of your ingredients, list them in full, surely? Secondly, all ingredients are active. They all serve a purpose. You could technically say that baking soda is an active ingredient in cakes, but without the flour it does jack. The flour is part of the equation - a rather big one. This whole 'active' ingredients trend is at best annoying, and at worst, lying to consumers.

All of the above leads me to this post from Colin's Beauty Pages - which he posted on Saturday (rather nicely timed). Colin is a cosmetic scientist who frequently dispenses fact over marketing hype and this is exactly one of those occasions. Please do have a read.

So I guess what I'm saying is:
  • any brand can make any claim about any ingredient - and they blatantly do - all the time. The proof is in the pudding. Hardly anyone patch tests anymore, but do try and test everything for yourself before you buy. 
  • with more people than ever buying online, surely you are losing money and custom as a brand by not being completely open with your customers about your ingredients. If you don't have something to hide (and I'm not suggesting that Grown Alchemist do), and are particularly proud of your organic non-harmful second coming of Jesus ingredients, please do prove it.
  • don't make people scout around online looking for ingredients lists before they can purchase. From a customer service point of view, its poor, very poor - and from a monetary point of view, if you are a brand that inadvertently sends your would-be customers elsewhere because you don't tell people everything that is in your products, you are losing your 100% margin. How does that make any sense at all?
This is not the first time I've had a rant about the lack of information re ingredients on websites:  carolinehirons.com/ingredients and sadly I doubt it will be the last - but people need to know what they are buying. Don't they?

As I said, I'm not generally comfortable with negative blogging so if you have used Grown Alchemist and love it - or have any recommendations of what else to use from the range first - please do let me know, I'm all for being fair.



85 comments:

  1. As someone who has a lot of allergies I just wanted to comment and say how much I agree with everything you've said in this post about the transparency of ingredient lists! All too often I have to do a hunt to find out what the ingredients are, and it's not because I think it's fun to look up the bloody lists, it's because I don't fancy having a layer of skin burnt off my face as has happened a few too many times!

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    1. It's irritating. However, I am very confident that if the ingredients are not clearly listed and instead they draw your attention to just the active ingredients - they're hiding something! And I move on. I suppose that doesn't help if you need a comprehensive list to identify potential allergens, but it's pretty much a guarantee that they contain the big baddies. Otherwise they would be shouting it from the rooftops.

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  2. Is there any law or regulation that covers skincare/beauty products that states they should list their ingredients? I mean, all our food has to be correctly labelled and has to state if it's been manufactured in the place of possible contamination with high risks 'allergen' foods.

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    1. Unless I've entirely misunderstood the state of things, that's a requirement in the EU. Products produced mainly for markets outside the EU usually have a label with a complete list on top of the international incomplete one.... (Kiehl's, Lucas Papaw Ointment are examples I've recently had my hands on!)

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    2. Ingredients are legally required to be listed on the packaging, but not websites. YET!

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  3. I really do enjoy their mattifying moisturiser and the camelia seed treatment serum, as well as the vanilla watermelon lip balm and the orange vanilla hand cream.

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  4. This is really alarming! I came across a lot of hype over GA but then this post is a wakeup call of sorts! This "not-listing of ingredients" is so prevalent even the most popular of brands have been guilty. The other day I was trying to check some ingredient in one of Clarins' products and absolutely no where did I find any information! (ill try looking at Space Nk now!) Hopefully your post will make them sit up and take notice! Thanks for sharing this Caroline!

    TheConscienceFund

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    1. Very few sites list ingredients. So annoying.

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  5. I sell Grown at work and have to say I always comment to customers that just because something is natural it doesn't guarantee no reaction. I'm also pretty sure they list full ingredients on their boxes. I'll have to check though! It's a pity you've had a reaction, hopefully it won't put you trying more of the grown range. Being Melbourne based i like to see locals succeed.
    I have to say that what erks more is companies that claim to be natural yet use majority chemicals with a few natural elements.

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    1. No it absolutely won't stop me using more of the range. :) And they do list the ingredients on packaging - its a legal requirement.

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    2. ingredients list on their boxer differ from the ones on the tubes. I have purchased matte balancing and day cream moisturizers.

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  6. Oh and for recommendations, the hand and body washes are lovely as are the hand and body creams.

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  7. I've tried a few things here and there from GA but not yet tried a cleanser - totally agree with you that a brand so into the 'safety' of their ingredients should be posting full listings on their own site - then it makes sense and people who might already know they are allergic/react to certain ingredients can steer clear while others know what it is that they are putting on their face. This post is definitely something to think about, thank you as always Caroline

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  8. First, thanks for an in depth post on this. I was wondering about the culprit and ingredient list. And yes, I'm thoroughly turned off a brand if they don't list full ingredients on their website. And that "active" or "key" partial list is just insulting. Look the other way, here's the marketing hype. Ugh.

    And it's too bad. I love natural products that are formulated well. As someone with a lot of allergies and sensitivities, I've found on the whole that natural is better for my skin. I make a lot of my own products and have used EOs for a couple of decades with great success but if you don't know what you're doing then you still can have a reaction. Of course, that's true with synthetic ingredients as well. This whole cleanser looks badly formulated. There's quite a lot of sweet orange oil (which is fantastic in the right %) but like retinoids or AHAs it can irritate if not used correctly. I use it a lot. There's also lactic acid, salicylic acid AND grapefruit & the balsam eo. All those together is unwise. Too bad.

    I often wonder if this results from brands just jumping on a "natural" bandwagon and not employing or consulting people who actually know what they're doing. They should stick to the synthetic stuff and let qualified aromatherapists do the natural thing.

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    1. Hi Jodi,

      I'm sure they have teams of chemists working on them - the problem I've found is that sometimes those chemists have no hands-on experience of what actually happens when the product is on the skin in a formulation, outside of compatibility testing etc.

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    2. Oh for sure. I meant they need pros with actual education in essential oils etc. as they have that experience of using it on others and their own skins. I'd say most of the chemists who are used to only working with synthetics have no such experience. (I studied human physiology at uni and worked at a lab at that time.) Of the chemists I've known, they tend to think an aromatherapist (for example) couldn't possibly know anything they don't. My point? Stick with what you know or be willing to learn. Cheers.

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  9. Ohhh, so glad I'm reading this review beforehand. This idea of '2nd coming of Jesus' promotion of brands is intensely pumped by all those bloggers/instagramer/prettyfaceseasysellouts that totally promote brands for the sake of freebies/extra facetime. That's why I love reviewers like you: we need more honesty about it.

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    1. Hi BBB,
      Thanks - like I said, I don't relish reviews that aren't positive but sometimes....

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  10. Great post!
    Full Ingredient list (INCI) is compulsory in Europe. The legilsation is different in America and other countries such as Australia (I do think this brand is from Australia).
    Remember that skin can react to any components, natural or not. It depends on the genetic predisposition too.

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    1. Of course. That's why the term 'hypo-allergenic' drives me to distraction.

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  11. Trying to find a full on ingredient list before buying something can be a pain in the behind nowadays.
    Just out of curiosity, how would you call the "active ingredients" as in "the ones that will do what you claim on the bottle". Agreed, all ingredients are active, but not everything works for the designed purpose "antiageing" for example.

    LindaLibraLoca: Beauty, Baby and Backpacking

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    1. I wouldn't mind the term if it wasn't used to sometimes disguise what else is in the product. I don't mind key ingredients as much?! :)

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  12. Fab post with some really valuable information. Thank you Caroline. I had a terrible allergic reaction to the Neil's Yard Powerberry cleanser a few years ago. My face and eyes swelled up and my skin felt like it was burning and nothing I could do would calm it down. I went to an NHS walk in clinic with a pack of peas pressed against my face and was proscribed anti-histimene, eye drops and a steroid cream. It was horrendous and my skin (already sensitive) has been super sensitive ever since. Natural doesn't mean safe!

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    1. Exactly. Natural, or even better, "organic" doesn't mean safe. Just the opposite: organic can be great for a lots of people, but there can be someone who is allergic to an ingredient. Benzyl Benzoate is used as a preservative in some natural products but there are people allergic to it (same simptoms of Caroline), I'm not against organic products, on the contrary, I even make my own cosmetics. But is a fact that we risk more in terms of allergies with organic ingredients than with those derived from petroleum that are inerts. My bad experience is with vitamin C. First time I've used it with water as a toner in my face (a lots of people do this using water an aspirin) and I've had a terrible dermatosis. I wasn't sure at the time about the cause of my dermatosis. And just before this Christmas I bought Ren Flash Rinse 1 Minute Facial with water activated Vitamic C. My skin is still burning and some little blisters have appeared, the first sign of the old dermatosis. So here my humble advice: organic can be great but be careful and try the product in a small area before use it on the entire face (or body)

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    2. Skin has a memory - you may find your reactions happen for a long time and then suddenly go as if you never had them in the first place!

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    3. Cinzia, I can't use the REN Flash Facial either. It broke me out and irritated my face something fierce.

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  13. Different strokes and all that. I have long since come to terms with having fickle skin. I can't use Clarins Blue orchid oil but I can use their hydra quench serum. Also have to use the beloved moringa balm sparingly.
    Any recommendations of an oil that is essential oil free or low in %??? Hope you have a fantastic year ahead. Marian xx

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    1. Sunday Riley Juno is what you need. People complain about the smell but then would complain if she added essential oils!

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    2. I actually love the way Juno smells. It's really earthy, but I like it :-)

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    3. Thanks Caroline, maybe a trip to Belfast will be in order.👍👍

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  14. Full ingredient listing is compulsory on packaging but the law doesn't mention anything about on websites. It's ridiculous as in effect you have to buy the product to see what's in it.

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  15. Their hand creams are great.

    I prefer Aesop and Antipodes to GA for face care, though.

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    1. Antipodes - any product recommendations?? I've tried a few products, which have generally been LOVELY, but I haven't seen many reviews/mentions in general.

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  16. The ingredient list on GA's Hydra-Repair cream is different to what's on the box. The box makes no mention of having shea butter, however the bottle lists it as an ingredient. Ingredients are also in different order, which is annoying as well. I also have had problems in the past where the wrong moisturiser was put in the wrong box. I wanted to purchase the GA's Hydra-Repair Cream with Camellia and Geranium Blossom, but got the Facial Moisturiser instead, which also contains Camellia and Geranium blossom. Not sure if that was the stockists fault or whether it's the fault of the packing system for GA. Such a shame because it really does seem like a promising brand with some nicely formulated products for a good price.

    Might stick to Trilogy.

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  17. Also, how did you treat the skin after the reaction? What is your first port of call?

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    1. Oils - see Sudden Breakout cheat sheet.

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  18. Lavender oil is my nemesis - try not finding that in anything 'natural' suitable for sensitive skin....I don't order anything now if I can't view the ingredients.
    Hope your face calms down quickly.

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    1. I would never order without knowing ingredients either!

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  19. I sell Grown Alchemist in the dept store I work in and recently I have been liking them less and less and less. I used to be completely enamoured of their Chamomile, Bergamot and Rosewood Body Wash because it is SLS free. It smells like turkish delight, and strangely NOT like chamomile, bergamot OR rosewood. But that is when they used to be called simply Grown. They also had a lot smaller range and more simpler products. These days they've added the "alchemist" (WHY?) changed their packaging to infuriatingly similar packaging between products - all white boxes/ all white tubes/all brown pumps (WHY must EVERYTHING look the SAME??) with utilitarian labelling and started to blatantly mimic Aesop. Except, their products are not as refined or well developed as Aesop. I would never use any of their products on my face. Their formulations seem to have been created the same way the Teenage Mutant Ninja Turtles (Hero Turtles in the UK) were created. What does an 8 year old boy think is cool? Turtles. Ninjas (Heros). Mutants. Teenage boys. Lets mash all those things together and Hey Presto, we have a smash hit!! What will score us the most organic brownie points? What are the buzz words in indie beauty? If we squeeze it all into a metal tube we could sell a shit-ton! It bugs me when a brand lacks originality and expertise and seems only to exist to capitalise on trends: Natural, Organic, Local, Ethical, "Harmful-free" and to jump on the bandwagon of another's hard earned success. It takes the shine off their brand-ethos and for me all I see are the dollar signs in their eyes. I don't buy their SLS free body wash anymore. WHY does it smell of turkish delight when it is meant to be chamomile and bergamot? Why is it now called Grown Aeso... ohh wait I mean Alchemist. And to be honest, my skin was LESS itchy when I went back to Palmers Coco Butter Body Wash. Also SLS free and about a 10th of the price. End of rant.

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    1. Hahahaha Rellie I think we share a mother ;)

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  20. Very interesting post. I saw this range in John Lewis and got the hard sell from the sales associate. But it just seemed ridiculously overpriced. Very nice packaging and the rose hand cream smells divine. I had a similar burnt skin reaction to a Soap & Glory pore cleansing mask a few years ago. Raw red sore face. Ouch. Had to layer camomile oil and creme de la mer to calm it down!

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    1. I think sometimes in our quest to smooth, brighten or tighten we can forget that the skin is an organ ( I know I do) :-) and needs to be treated with care. Any "new" products by "new" brands have the potential to cause problems. It just seems ironic that the more traditional chemical based (Lauder, Chanel etc) seem less likely to cause problems than the organic / essential oil/ plant based ones. But it's definitely a very personal thing.

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  21. I love your rants Caroline, well put. I suspect your allergy may be due to the preservative BENZYL ALCOHOL being higher up in the ingredients listing, than usual. I say as usual , this is listed further down. Like you, it annoys me when manufacturers do not list their full ingredients listing, especially if a customer knows which ingredient they are allergic to. Who patch tests nowadays? This is where samples come in to their own. :-) So Pure Skincare- www.sopureskincare.co.uk

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    1. I use plenty of products with that in - that's why I was so surprised.

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  22. If can't understand why companies don't provide full ingredient lists. Still even with a full list someone has to be really informed to know if something inside will cause a bad reaction and this is knowledge that mostly comes through trial and error. And errors can be really bad when dealing with skin, I talk from personal experience. I keep away from essential oils altogether and I know that maybe in a different formula or lower concentration they may do no harm but I am NOT willing to pay lets say £100 to find out. I think everyone should be really careful and take their share of responsibility from the companies promising miracles but not providing ingredients, to beauty bloggers raving about products to us customers who in the end have to decide what is good for our skin.

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    1. Exactly. Decide for yourself and do your research!

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  23. Just after Christmas I was looking for a quick sight-unseen online purchase of a luxurious hand wash to be delivered by the New Year's Eve. I happened to compare hand washes from Aesop and Grown Alchemist. I found than Aesop's 500ml was £27 and Grown Alchemist's 300ml was £21. Aesop Resurrection Aromatique Hand Wash won purely on its considerably shorter list of ingredients, all of which were published.

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    1. Hi Julia!

      Aesop is coming up a lot. It hadn't occurred to me but I guess every successful brand has its imitators.

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  24. Yes! Yes! Yes!
    Totally agree with you about brands not listing full ingredients on their sites, and have come to find quite a few recently who have left out such an important factor on their description pages.

    That resulted in a similar reaction to what you've experienced when I used the Antipodes Grapeseed Butter Cleanser (http://www.antipodesnature.com/index.php/shop-skincare/daily-cleanse/grapeseed-butter-cleanser) the other week. Red and itchy patches and generally angry skin that ended up flaking off over the following days. Nice.

    Thankfully I was able to return it...Now I just need to get my face back to normal!
    Good luck with getting your face back to it's usual lovely self, and Happy New Year!
    Love your work! x

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  25. Crazy not to list ingredients. Those that don't care won't bother reading them if they are there. But those with allergies or even avoiding certain ingredients for other reasons (for example my vegan sister) will take their custom elsewhere.... Simples

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    1. Exactly - i cannot for the life of me understand why a brand wouldn't list the ingredients on their own website!

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  26. I actually own this cleanser and haven't had any problems with it so far, in spite of having sensitive skin! I was hoping it would be a cheaper alternative to MV organic's cream cleanser but sadly doesn't hold a candle. Still a decent cleanse if you don't react! I am currently battling a reaction to Dr. Dennis Gross glow pads - red, sunburnt-feeling skin that is micropeeling and very very dehydrated. I always have such a hard time figuring out exactly what ingredient(s) i'm reacting to. It's truly amazing how individual we all are!

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    1. Hi Sonia,

      Good to know - I don't want this to be a 'don't buy this' type of post - just a warning! :)

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  27. I so totally agree. It's bloody annoying when the brand doesn't bother to list the full list of ingredients on the website instead you get "key" ingredients - seriously? You're having a laugh, right? The full list of ingredients will be on the packaging. In tiny print. Which means you need to buy the bloody thing just in order to find out what's in it. And yes, you can be allergic/sensitive to anything. Case in point: Oskia Renaissance Cleansing Gel which is lovely and gave me a rash. Never had that before. No reflection on Oskia - their products are great - but not everything works for everybody. Which is why it is so helpful to have a FULL LIST OF INGREDIENTS. You want my money, I better see that list of ingredients. A full list of ingredients.

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  28. Thank you for sharing your comments on this. I peruse labels too - and I do not appreciate hyperbole. Overdeliver, don't over promise.

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  29. Great review! This is the reason why I read your posts especially your reviews for you really tell us with honesty on what are your thoughts about certain products.

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  30. Good to know what caused that redness the other week. I'm with you re the INCI,mas I alwys as go through it before I buy something.
    I get very bad redness from coconut oil and spots from pure argan oil, so to each their own...

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    1. And most brands would label them as completely 'hypo-allergenic'! :)

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  31. Okay so I checked out the ingredients on the box. And I was I could add a photo! Clear as day, they also suggest to patch test. While I agree inci lists should be readily available even online the ingredients on the box are clear, and also state they use essential oils that can cause reaction and that a patch test is recommended.

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    1. Hi Linda,

      That's lovely. If only the info wasn't so hard to come by! :)

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  32. I loveeeee the hydra mist+, sooo lovely! Just wish they made it in a larger size!

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  33. I called Clinique last year to ask them about ingredients in their sun creams and was told they don't list their ingredients on the site because they change from time to time. ....YEAH RIGHT !

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  34. And to think brands call themselves hypoallergenic and natural. I don't care for the word hypoallergenic, so stop with the fads and show me the proof in the pudding. AHEM, which to all brand owners reading is listing the FULL ingredients. I get it your natural and as a green beauty (though I can stray, sue me) I support you in doing so. But my version of natural and good for sensitive skin types may be different from your view, so understand my needs as a customer (*cough full ingredients). I can't tell you how many times I've liked the look and sound of a brand and then realise their ingredients aren't listed on their site. The result? Tsk, tsk. You can see me in another decade or so after you've learned you error and corrected. Maybe I'll consider buying then.

    From you're daily reader, C. G

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  35. I will admit to not being the biggest fan of this brand. I heard raves about the hand lotion for being super moisturising and long lasting but it was like water on my hands. I now just use the excess from when I put oils on my face and rub my hands together and add some PawPaw ointment and it works better for me.

    xo

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  36. I get the idea behind this rant but I am of the opinion that it is a bit unnecessary and a bit malicious especially via the adopted tone. Not every product will agree with a user especially a blogger who is using more than one beauty product which is possibly married up with make up on the face and more likely than not to cause more than a breakout. Are you entirely sure that the Grown Cleanser is the source of the breakout?

    A common sense approach should be adopted in relation to the ingredients' list retrieved from SpaceNK. SpaceNK do not manufacture any Grown products so it can only be that SpaceNK got the list of ingredients from who? Right!

    Lastly, when you received the Cleanser it wasn't handed to you in the tube alone. You would have received it in boxed packaging. Whilst all ingredients might not be on the website, they are ALL listed on each product package. It is a legal requirement here in the UK for all ingredients to be disclosed EITHER on the product or the manufacturer’s website. NOT on both. Simply put, if the ingredients were not on the product or its packaging then Grown Alchemist would be required by law to list them on their website. I can't seem to find regulation however to support that such information should be on their website as well as ON the product or its packaging.

    In this case, it was your duty to screen packaging for directions of use and ingredient details so as to discover any ingredient which might result in an adverse reaction on your skin. Just misfortune for you this time. Having said that, we the readers are not entirely sure that the outbreak was due to the cleanser. I am sure you, like many of us do before using a product, will do it bit of a 'check' to see exactly what it is that we are planning to use.

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    1. Hi 'AB Sinclair',

      Ooh so much to respond to - where to start?

      1. 'especially a blogger who is using more than one beauty product which is possibly married up with make up on the face and more likely than not to cause more than a breakout.'
      It's a CLEANSER. Where else would you suggest I use it other than the face? Its very purpose is to interact with makeup. And it's not a breakout. It's a reaction.

      2. 'Are you entirely sure that the Grown Cleanser is the source of the breakout?'
      Yes. This is my job. As it has been for nearly 20 years. And it's not a breakout....

      3. 'A common sense approach should be adopted in relation to the ingredients' list retrieved from SpaceNK. SpaceNK do not manufacture any Grown products so it can only be that SpaceNK got the list of ingredients from who? Right!'
      The irony of using the term 'a common sense approach' in a paragraph that makes no sense whatsoever aside, Space NK received the ingredients list from GA. Are you saying Space NK made them up? Because that is ridiculous.

      3. 'Lastly, when you received the Cleanser it wasn't handed to you in the tube alone.'
      Right. You're either the courier, or the person who sent me the product OR making a grand assumption (or more worryingly, watching me from a telescope at this very moment) but whatever, you are 100% incorrect. I received five GA products, only the Hand Cream of which came in outer packaging. All of the rest were in a large outer white box, with no individual outer packaging.

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    2. Continued....

      4. 'It is a legal requirement here in the UK for all ingredients to be disclosed EITHER on the product or the manufacturer’s website. NOT on both.'

      Erm I didn't say it was.
      Once again, completely incorrect. It is a legal requirement for all ingredients to be listed on either the primary packaging, or the outer packaging at point of sale. However, if your packaging is not suitable for holding that amount of information, you are LEGALLY REQUIRED to put it into a leaflet inside the outer box AND have the 'open book' symbol on your primary packaging.
      Thank you for the kind offer, but I do not need you to put things 'simply' for me. If you had ever dealt with QVC's QA department you too, would be a walking library of regulations and EU rules. There is no law that requires brands to put the ingredients on their websites - I have always held the argument that it is best practice and good customer service, not the law.

      5. 'In this case, it was your duty to screen packaging for directions of use and ingredient details'.
      Actually no, in ALL cases it is 'my duty' to screen packaging for directions of use and ingredient details (but thank you for telling me how to do my job).
      And I did. They weren't there. That's kinda what the post was about? Do you need me to put things simply for you? (Sorry, couldn't resist that one, but in fairness, you did kind of open yourself up to it)

      6. 'Just misfortune for you this time.'
      Yeah. I kind of said that too.

      7. 'We the readers are not entirely sure that the outbreak was due to the cleanser'
      No. Because you are not me. I am sure. Entirely sure. You don't need to be. And it wasn't an 'outbreak'. That's a movie with Dustin Hoffman and monkeys and relates more to spreadable diseases. This was a reaction. And 'we the readers'? What are you? Studying the opening lines of the American Constitution?

      8. 'I am sure you, like many of us do before using a product, will do it bit of a 'check' to see exactly what it is that we are planning to use.'
      Are we using something all together? Group action?! No? oh. That could have been fun.
      Because there WAS that one time I accidentally put a body cream with camphor in it on 'that area' and set fire to the family jewels. So once again, thank you for your concern, but ever since that unfortunate (albeit hysterically funny) incident I DO check ingredients. Again, that was KIND OF the point of the entire blog post.

      And LASTLY (used correctly in my case),
      'it is a bit unnecessary and a bit malicious especially via the adopted tone'

      Bollocks. If you consider this malicious (bottom of the original post):

      'As I said, I'm not generally comfortable with negative blogging so if you have used Grown Alchemist and love it - or have any recommendations of what else to use from the range first - please do let me know, I'm all for being fair.

      ....then you have never been on the receiving end of real malice.

      Delete
    3. Caroline, that reply had me cheering!!!!! Break it down girl! I loved it! Bravo!

      Delete
  37. I've always though of this brand as an Aesop imitator. I've tried several products in the range over the years because I wanted to like it (mainly because of the packaging if I'm honest) but wasn't moved by any of them. Hand creams are good, I'll give them that but I stopped using because the smell, while not unpleasant, is just too strong. Defeated the point of wearing perfume. I didn't want to permanently smell like a vanilla-scented mandarin.

    ReplyDelete
    Replies
    1. For the love of CHRIST don't they say that to the commentator above. They could be watching you.

      Delete
  38. Hi caroline
    I'm a 16 year old girl that suffers from breakouts. Sometimes there hormonal sometimes there cystic acne. I have combination skin. I was wondering would it be possible for you to check if my skincare routine is fine as I really want my skin to be in the best condition. Is there anything I should change or take out ?When I do get spots they stay for absolutely ages and scar, leaving me with a mark that won't budge. Also are there any products you recommend for someone of my age(money is not an issue, I'm very insecure about my skin) , unfortunately there's not a cheat sheet yet for teenage skin :(. It would be greatly appreciated as you're the skin care queen!! I enjoy reading your blog

    Am
    Emma hardie
    Bravura toner
    Serzozinc
    Petabright
    Hydralourun
    Sam farmer
    La Roche posay spf(if I'm particularly out in the sun )

    Pm
    Same
    Minus spf
    And origins super spot remover

    Thank you so much
    Sorry for the detailed post

    ReplyDelete
  39. Oh no for the love of monkeys, I've just ordered this Cleanser arghhhhh I did read ingredients and they seemed ok to be but am not a skincare genius. Do I cancel order or give it again... I don't hi fancy a hot burns face to deal with!! X

    ReplyDelete
    Replies
    1. No try it! Just because it didn't work for me doesn't mean you'll have a problem.

      Delete
  40. Not sure if this is the place for this comment or if it will get seen, but how on earth do you find out which ingredient is causing a reaction? My example is that I recently bought 3 cleansers from the Body shop (they were on 3 for 2, what can you do?). The Nutriganics gel oil is fine as is the Camomile balm but OMG the Pomegranate cleanser!!! As soon as I put it on my face, it started to burn! I have NEVER had a reaction like that before. Fortunately because I wiped it off with a flannel straight away there was no damage done, On looking at the Body Shop website i could see there were several comments from people having the same reaction - how do I start to find out which ingredient to avoid?.. Is there such a thing as Pomegranate oil???

    ReplyDelete

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