Beauty Industry

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The Ordinary – a few words from Brandon

In six and a half years of blogging I have never had so many requests to review a brand. Ever. The Ordinary has certainly hit…

A love letter to Beauty Departments

After the atrocious ‘service’ (and I use the word loosely) I had the misfortune of experiencing at Boots recently, I’ve been even more aware of…

Cetaphil Moisturising Lotion

Apologies for the stock photo. I’m not at home. Well you did ask. 🙂 Describe the brand in five words. Affordable. Recognisable. That’s about it.…

Instagram Update

Where does the time go? It’s over a month since my last update and although it’s been typically quiet in the beauty industry, I still…

New thinking, newer practices – and skincare brands I’m loving

I have so much to blog about I honestly don’t know where to start. I cannot tell you how much I am loving the industry…

Update – New Pages and Features

Mortar & Milk – SW6 Hi All! OK – I know. Erm where have you been Caroline? I know it may seem like I’ve slipped…

Inspiring women in beauty – so is corporate setting us back?

I just spent a really inspiring, great week in L.A. surrounded by brilliant women who have forged a way in the beauty industry and founded…

Beauty things that need to be put to bed in 2016.

This post was originally called ’10 beauty things…’ but I very quickly ran over 10, especially when I consulted my girlfriends (Thanks Ruth and Lily). Feel…

Synthetic fragrance vs Natural fragrance

Fragrance in products causes a lot of concern among some of the beauty buying public. Most often in people with sensitive skins, but it is…

STOP. DROP. SERVE. When the ‘Customer Experience’ forgets about the …

source Earlier this week I came across my original typed copy of the 100+ page customer service training manual that I wrote for Liz Earle…

The importance of having an opinion. And voicing it.

Here’s the thing. Every time I do an event and get to meet some of you lovely readers, I come away inspired and always with…