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A love letter to Beauty Departments

After the atrocious ‘service’ (and I use the word loosely) I had the misfortune of experiencing at Boots recently, I’ve been even more aware of…

STOP. DROP. SERVE. When the ‘Customer Experience’ forgets about the …

source Earlier this week I came across my original typed copy of the 100+ page customer service training manual that I wrote for Liz Earle…