Shipping Policy

Want to know where we ship to? Have questions about your tracking? You might find what you are looking for below.

Contents
Shipping costs Order tracking VAT & Duties Order fulfilment Countries we ship to

Shipping costs

***Please note that orders may take up to 10 business days to be fulfilled following a new Kit launch. Shipping time estimates are from time of dispatch.

Shipping costs and free shipping thresholds are displayed in local currencies (GBP, EUR, USD, AUD, NZD, CAD) and in USD for the rest of the world.

UK

Standard - £4
Orders over £50 - Free
UK Express - £5 (might not be available during busy periods)


Europe

Standard 4-6 days - €15 
Orders over €175 - Free
Express 2-4 days - €20 (might not be available during busy periods)


US

Standard 4-6 days - $30
Orders over $200 - Free
Express 2-4 days - $35 (might not be available during busy periods)


Canada

Standard 5-7 days - $45 CAD
Orders over $280 CAD - Free


Australia

Standard 5-7 days - $45 AUD
Orders over $285 AUD - Free

New Zealand

Standard 5-7 days - $55 NZD
Orders over $350 NZD - Free

Rest of world

Standard 5-7 days - $40 USD
Orders over $200 USD - Free
Express 3-5 days - $45 USD (might not be available during busy periods)

**Please be aware that shipping times are calculated from dispatch date. UK Express with a delivery timeframe of 1-2 days, will receive priority dispatch.   

Order tracking

Once your order has been shipped, we will email you a tracking link so you can follow the status of your shipment.

Please note we are not able to ship to PO Box addresses.

Vat & Duties

All orders to the UK include VAT in the product price and won’t incur any duty costs.

International orders 
All international orders are shipped DDP (delivery duties paid), with taxes and duties included. This means you will not be charged any fees upon arrival into your country. 

In the following regions, all prices are in local currency and are inclusive of VAT/GST/Taxes and import duties: Europe, United States, Canada, Australia and New Zealand. There will be no additional tax or duty charges at checkout. 

For orders to the Rest of the world (Singapore, Hong Kong, Thailand, Japan, Vietnam, Faroe Islands, Greenland, UAE, Saudi Arabia and Qatar) prices shown are in USD and exclude Taxes and Duties. Any country-specific taxes and duties will be calculated at checkout based on the items in your cart and added to the order.  

Order fulfilment

So that we can get your order to you as quickly as possible, our warehouse is shipping orders in real time. This means that once our warehouse has begun processing your order, your tracking information will be sent through imminently. We will not be holding orders for a period of time post sale launch, therefore if your order has shipped, we are unable to cancel it at this time. Should you wish to still return it, please check out our refund policy to see if you are eligible for a return.

Countries we ship to

Australia, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Canada, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greenland, Guernsey, Hong Kong SAR, Hungary, Iceland, Ireland, Isle of Man, Italy, Japan, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mauritius, Moldova, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Poland, Portugal, Qatar, Romania, San Marino, Saudi Arabia, Serbia, Singapore, Slovakia, Slovenia, South Africa, Sweden, Switzerland, Thailand, United Kingdom, United States, UAE, Vatican City, Vietnam.